We Manage your VoIP System
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IVR
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Call Queues
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Voicemail
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Extensions
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Hardware
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Training
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Ongoing support
Crystal-Clear Audio
From Simple to Complex
Flexible, Cost-Effective Plans
VoIP Phone Systems Designed around Your Business & People
Designed and delivering verything you need from a VoIP PBX communications system
What’s Included in Our VoIP Phone System Solutions
Physical and or Soft Phones
Make and receive calls directly from phones and or devices with enterprise-grade calling features.
Cloud-Hosted VoIP Systems
Fully managed business telephony system, with or without on-premise hardware.
Call Routing & IVR
Customised menus, queues, and hunt groups for professional call handling.
Handsets & Headsets
Yealink, Grandstream and Jabra devices supplied, configured and supported.
Number Porting & SIP Trunks
Keep your existing numbers or add new geographic and non-geographic lines.
Integration & Reporting
Call analytics, CRM integration, and voicemail-to-email for visibility and productivity.
We manage your VoIP platform end-to-end — responsive support and advice to maximise efficncy & call handling
Benefits to Your Business
Flexible & Scalable
Add, move or remove user extensions instantly.
Work Anywhere
Call from laptops, mobiles, or desk phones.
3rd party Integrations
Link with your 3rd Party Systems
HD Call Quality
Enterprise-grade reliability and uptime.
Lower Costs
Predictable per-user pricing.
Simplified Accountability
One partner, clear accountability.
24/7 Monitoring
Peak performance & updates.
Proactive Management
Expert care assured.
Onboarding Process
1
Consultation
We assess your current phone setup and business needs.
2
Design & Proposal
Choose Teams Phone or hosted VoIP, with a plan tailored to your users.
3
Setup & Porting
We handle configuration, extensions, and number porting.
4
User Training
Simple onboarding for staff with call apps or desk phones.
5
Ongoing Support
Continuous monitoring and remote support for reliability.
We're a great fit for:
SMEs with 5 to 250 people
Iphone, Android, Yealink & More
Simple to complex call routing
Single, Multi-site & Hybrid Workers
PCI DDS Compliance
West Sussex
Horsham, Crawley, Worthing, Shoreham, Chichester, East Grinstead, Steyning, Petworth, Haywards Heath, Burgess Hill
Local, responsive support across London & the South East
East Sussex
Brighton & Hove, Lewes, Uckfield, Crowborough, Heathfield, Battle, Rye, Eastbourne, Bexhill, Newhaven, Hastings
Surrey
Dorking, Guildford, Woking, Reigate, Redhill, Epsom, Camberley, Weybridge, Farnham, Godalming Kingston, Staines
Kent
Dartford, Maidstone, Chatham, Ashford, Rochester, Tonbridge, Tunbridge Wells, Gravesend, Sevenoaks, Swanley, Gillingham
London
Central & Outer London; Croydon, Sutton, Bromley, Harrow, Kingston upon Thames, Dartford. Ealing, Uxbridge, Twickenham, Hayes
Frequently asked questions
IT Engine VoIP Phone System - Cloud PBX, Key Platform Features
Business Need | Recommended Setup | Why It Matters |
|---|---|---|
Office-based team with desk phones | Cloud PBX + Desk Phones | Reliable, familiar and always available for staff |
Hybrid or remote workforce | Cloud PBX + Mobile & Desktop App | Make and receive calls from anywhere on any device |
Front desk or reception handling calls | Cloud PBX with call routing & hunt groups | Ensures calls are answered quickly and professionally |
Multiple users or departments | Cloud PBX with extensions & call groups | Improves internal communication and call management |
Growing business | Scalable cloud PBX system | Add users, numbers and features easily |
Business continuity | Cloud PBX with failover & app access | Calls continue even if the office is unavailable |
Services
Tailored
to You
Whatever services you need to ensure the smooth operation of your business, all managed.
One number to call for Anything & Everything Technical.
Ready to Smarter Business Telephony?
Switch to cloud-based VoIP with IT Engine and enjoy crystal-clear calls, simpler management, and lower costs.