Microsoft Partner . London . Horsham
Business IT Support You Can Rely On. For SMEs across Sussex, Surrey, London & Kent
Responsive IT support for businesses across Sussex, Surrey, London and Kent. Get fast help for Microsoft 365, Azure, networks, Wi-Fi, VoIP and devices — delivered by Microsoft experts who understand your business.
IT Support for Anything & Everything Technical
-
Microsoft 365
-
Azure (iaaS, identity, storage)
-
Cyber Security monitoring & hardening
-
Network & Equipment:
-
Routers
-
switches
-
Servers & Storage
-
Wi-Fi
-
Broadband
-
Printers
-
-
VoIP & collaboration
-
Windows, macOS, iOS, Android devices
Remote & on-site Support
Excellent Customer Service
Average first response < 30 minutes
IT Support for Your People and Business when you need it
Anything & Everything technical supported to keep up and running so you can concentrate on what you do best
What's Included in Our IT Support Service:
Microsoft 365 Management
Email, SharePoint, OneDrive, Teams, Identity, Tenant Hardening. licensing and secure configuration of your Microsoft Environment; Standard & Premium.
Cyber Security Response
Rapid containment and investigation of security alerts, phishing or account breaches.
Remote Support
Resolve issues fast, phone or email your team; most problems fixed in under an hour.
Device & Network Support
Windows, macOS, routers, switches, Wi-Fi and printers covered under one contract.
Vendor Liason
We deal directly with third-party providers (broadband, telecoms, software) to save you time.
On-site Support
Engineer visits when hands-on help is required, planned and included as part of your service.
We also offer Managed IT Services to cover everything from daily IT support to aligning with your cyber security needs and business strategy
Benefits to Your Business
Fast Response Times
Get straight through to
an expert engineer
Vast Experience
Microsoft 365 & Azure, Networks and Device specialists.
Clear Communication
We pride ourselves on speaking plain-English support, no jargon.
Predictable Costs
Plans to suit budgets; pay-as-you-go or fixed monthly pricing.
Security
Identity‑first,
Zero Trust controls.
IT Simplified
One partner,
clear accountability.
24/7 Monitoring
Peak performance
& updates.
Friendly Local Engineers
Local Support across London, Sussex, Surrey & Kent.
How Support Works
1
Report An Issue
Easy, just call or email the team.
2
Remote Fix
We connect securely and resolve fast.
3
Escalate if Needed
If the issue needs an onsite visit we'll arrange it quickly.
4
On-Site Visit
For hardware or network problems.
5
Review & Improve
Trends tracked to reduce future issues.
We're a great fit for:
SME's with 5 to 250 people
Windows, MacOS, iOS & Andriod
Single, Multi-site & Hybrid Workers
Sector & Regulatory Compliance
Key differences between Managed IT Services & IT Support
Understanding the differences between Managed IT Services and IT Support helps businesses choose the right approach for their IT needs. While IT Support provides reactive troubleshooting for users and devices, Managed IT Services offer proactive monitoring, strategy, and ongoing management to keep your systems secure, reliable, and productive.
Managed IT Services
-
Ongoing partnership – Your IT is fully managed as a service, not just fixed when something breaks
-
Proactive monitoring – Systems are continuously monitored to detect and prevent issues before users notice
-
Predictable monthly cost – Fixed monthly fee, helping with budgeting and cost control
-
Cyber security included – Endpoint protection, email security, patching, backups, and security monitoring are built in
-
User & device management – Devices, users, permissions, and policies are managed centrally (e.g. Microsoft Intune & Entra ID)
-
Regular updates & patching – Operating systems, applications, and firmware kept up to date automatically
-
Business continuity focus – Backup, disaster recovery, and resilience planning included
-
Strategic IT planning – Advice on technology roadmaps, growth, efficiency, and digital transformation
-
Compliance & best practice – Designed to meet standards such as Cyber Essentials and UK GDPR
-
Reduced downtime – Fewer disruptions because issues are prevented, not just reacted to
IT Support
-
On-demand assistance – Ad-hoc assistance by Experts when something goes wrongIT Support is a reactive approach – we're here to fix problems as they occur
-
Option for Pay-as-you-go – Charged per hour or per incident - or a fully included support with our Managed Services
-
Security scope – We can provide a range of security initiatives as part of an IT Support package
-
Ideal for specific tasks – Perfect for one-off fixes, installations, upgrades, or advice
-
Supports existing IT teams – Can be used to supplement in-house IT when extra expertise is required
-
Technology agnostic – Help across a wide range of systems, devices, and platforms
-
No commitment required – Useful for businesses not yet ready for fully managed services
-
Compliance gaps – Often not aligned with modern security or regulatory requirements
-
Best for very small or temporary needs – Suitable for one-off fixes, not long-term reliability
-
Governance, strategic planning, proactive network monitoring are extras.
Frequently asked questions
Services
Tailored
to You
Whatever services you need to ensure the smooth operation of your business, all managed.
One number to call for Anything & Everything Technical.
Ready for Simpler, More Secure IT?
Tell us about your business and we’ll build a plan to boost productivity, reduce costs, and improve security.
West Sussex
Horsham, Crawley, Worthing, Shoreham, Chichester, East Grinstead, Steyning, Petworth, Haywards Heath, Burgess Hill
East Sussex
Brighton & Hove, Lewes, Uckfield, Crowborough, Heathfield, Battle, Rye, Eastbourne, Bexhill, Newhaven, Hastings
Surrey
Dorking, Guildford, Woking, Reigate, Redhill, Epsom, Camberley, Weybridge, Farnham, Godalming Kingston, Staines
Kent
Dartford, Maidstone, Chatham, Ashford, Rochester, Tonbridge, Tunbridge Wells, Gravesend, Sevenoaks, Swanley, Gillingham
London
Central & Outer London; Croydon, Sutton, Bromley, Harrow, Kingston upon Thames, Dartford. Ealing, Uxbridge, Twickenham, Hayes